LensDesk is a mobile application designed to support optical store salespeople during customer service. The goal was to streamline the process of collecting client information, defining lens specifications, calculating prices, and quickly sharing a professional summary with customers via WhatsApp.

My role involved the planning and design of the product experience. I conducted user research with sales professionals to understand their workflow and constraints, and translated these insights into wireframes and functional prototypes that defined the app’s structure and interaction model.

The project evolved into a working mobile application, where I also supported the implementation process to ensure the final product remained aligned with the intended user experience. The result was a tool that simplifies sales interactions and allows professionals to generate and share optical quotations directly from their smartphones.